Frequently Asked Questions.

Some of the most common questions are answered below - more will follow!

1. Do you provide support over the phone?

We provide unlimited support via email for our paying customers. We will do our best to respond to every email within just a few (business) hours of receiving it. If your problem cannot be dealt with by email we will call you to talk about the problem in order to remedy it. We do not outsource our support or employ unqualified support staff.

2. Is our data backed up in case of an emergency?

Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our uptime is over 99%.

3. Is our data safe?

Your organisations Parashoot account is password protected and safe from prying eyes. It uses Secure Socket Layer security (the same as online banks).

4. What is the refund policy?

Parashoot offers a free 30-day trial on new paying accounts. Your first charge will come 30 days after you originally sign up. If you cancel before this first charge, you won't be billed at all. If you cancel after you are billed on day 30, no refund will be issued and you will be charged for the rest of that year. Accounts that begin as an upgrade from a free account do not qualify for the free 30-day trial. You are responsible for whatever charges have been incurred. In order to treat everyone equally, no exceptions will be made.

Parashoot gets even better! Faster and sleeker version 2.0 launches January 25th. See Key Features page

If you are a student please visit your institution's specific site. Please do NOT fill in the form above.